Frequently asked questions
How quickly should I expect my parcel to arrive?
Packages are shipped out via USPS once weekly. If you live within the US, you can expect your package in 3-5 business days, once shipped.
How do I care for my new handmade item?
All items intended for food use are food safe and dishwasher safe. I do not recommend microwaving any Karen Pride ceramics.
What if I want to come pick up my order in person?
If you live locally and would prefer to come pick up your order instead of having it shipped to you, please use code: PORTLAND at checkout to remove the shipping cost. You will have up to 10 calendar days to pick up your order. To schedule your pickup time please email: hello@karenpride.com
In the subject line please include that you are picking up your order along with your order number. In the body of the email please include your preferred pickup dates.
What is your damaged goods policy? / How do I report a damaged good?
I try to package each order carefully to avoid breakage, but sadly and unfortunately, damages do occasionally happen. Damaged goods must be reported within 48 hours of the delivery date for a refund to be issued or a replacement product to be mailed out.
A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to hello@karenpride.com. Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will interfere. Refund or exchange of product will be discussed on a case to case basis.
Can I join a wait list for out of stock items?
If there’s an item that you’d like to purchase that is Out of Stock please email hello@karenpride.com I’m happy to accommodate your order if at all possible, but since every item is completely handmade please know that it may take 4 to 12 weeks to develop the new item(s), although I’ll certainly try to create your order as quickly as possible.
Do you take custom/special orders?
I am happy to discuss the possibility of custom orders. Please email hello@karenpride.com for inquires about custom orders. * All items are handmade from start to finish and the process of creating ceramics is lengthy. Please keep in mind that custom orders can take 4 to 12 weeks to complete, depending on the scope of the project and my current schedule.
By purchasing Karen Pride Ceramics you are acknowledging that:
- Each item is handmade and will show the marks of this process.
- Each piece is unique with differences in applications of glaze and slight variations in size.
- All wares are made with attention to detail including remnants of the hand at work and intentional “imperfections”.
- When purchasing from a small, artist-owned business, please keep in mind that returns cannot be made for any reason beyond receiving the wrong product or a damaged product.
